Refund policy
RETURN & REFUND POLICY
WE WANT YOU TO LOVE WHAT YOU BAKE
We take great care in making and packing everything we send from Belle House Pantry, and we want you to be delighted with your order.
If something isn't right, please let us know. We're here to help.
FOOD & PANTRY PRODUCTS
Because our baking mixes, frosting mixes, ice cream mixes, olive oils and other pantry products are food items, we are unable to accept ordinary returns or exchanges once an order has shipped.
But we stand behind what we make.
If your order arrives damaged, incorrect or incomplete, or if you believe there is a quality issue with one of our products, please contact us at contact@bellehousepantry.com within 14 days of delivery.
Please include your order number and a brief description of the issue. Photographs of the product and packaging are especially helpful when an item has been damaged in transit.
We'll review the issue and, when appropriate, offer a replacement, refund or store credit.
DAMAGED IN SHIPPING
A beautiful box should arrive looking like one.
If your order is damaged in transit, please contact us within 14 days of delivery with your order number and photographs of the product and shipping packaging.
Please hold onto the damaged product and packaging until we've had an opportunity to respond, as we may need additional information for the shipping carrier.
WRONG OR MISSING SOMETHING?
If we've made a mistake with your order, we'll make it right.
Contact us at contact@bellehousepantry.com within 14 days of delivery and let us know what's missing or incorrect. We'll arrange an appropriate replacement or refund.
CHANGED YOUR MIND?
Because food products cannot be restocked once they have left our care, we aren't able to accept returns or exchanges simply because you've changed your mind or ordered the wrong flavor.
If you realize you've made a mistake immediately after placing your order, contact us as soon as possible. If your order hasn't entered fulfillment, we'll do our best to make the change.
NON-FOOD ITEMS
Unused, unopened non-food merchandise may be returned within 30 days of delivery.
Please contact us before sending anything back so that we can provide return instructions. Unless an item arrived damaged, defective or was sent in error, return shipping costs are the customer's responsibility.
GIFTS
Received something from Belle House Pantry as a gift? We're happy to help if there's a problem.
Contact us with the purchaser's name, order number if available, and a description of the issue. Depending on the circumstances, we may offer a replacement or store credit to the gift recipient.
Refunds to the original payment method can only be issued to the original purchaser.
GIFT CARDS & FINAL SALE
Gift cards and items marked Final Sale are not eligible for return or refund, except where required by law.
REFUNDS
Once a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or card issuer to process the credit.
Original shipping charges are non-refundable unless the refund is the result of an error by Belle House Pantry or a product that arrived damaged or defective.
A NOTE ABOUT BAKING RESULTS
We carefully develop and test our mixes and recipes to give you wonderful results at home.
Because baking can be affected by ingredient substitutions, measuring methods, ovens, bakeware, altitude and other conditions outside our control, differences in individual baking results aren't generally considered a product defect.
That said, if something truly doesn't seem right, please reach out. We want to hear about it and will always do our best to help troubleshoot.
QUESTIONS?
We're here to help.
Belle House Pantry
Seattle, Washington
contact@bellehousepantry.com
Nothing in this policy limits any rights or remedies available to you under applicable law.